ScootAASS: Reframe

After narrowing down our insights from immerse, we identified two key insights. Mobility scooter users mainly have trouble with:

  • Reaching food
    • Some items cannot be reached while sitting on the scooter because they are either too far or too high (esp salad bar)
  • Carrying food
    • Paper plates easy to hold but can’t fit much
    • Scooter is jerky so liquids slosh and splash everywhere
    • Type of container (dessert vs soup vs main food)

These insights informed our measures success, mainly in the areas of reducing time spent getting food in the servery and increasing independence of mobility scooter users.


  • 0 number of times you ask for help
  • Able to access all the food stations in the servery
  • Can carry a bowl, plate, and cup in one trip
  • Can get a bowl of soup and a cup independently and without splashing


  • Measure how much time it takes to go into the servery:
  • Decreases by 30% with our solution
    • (baseline vs solution: no other factors)
    • (baseline vs solution: with one of the tasks measuring independence

Our assumptions that will influence our future solution are:

  1. We are assuming that people want to carry more than they can currently.
  2. We assume that people on mobility scooters only have issues with walking.

Based on our insights and refined measures of success, our group created a more specific How Can We Statement.

“How can we empower mobility scooter users in Rice serveries obtain and carry food and drinks independently and efficiently?”

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