Going into reframe, we wanted to start to develop our design goals before going into the ideation process. We based our How Can We statements and our measures of success on the material we retrieved from interviewing our users from the Immerse phase, as well as the information from secondary sources and internet research we had done. Ultimately we decided on this HCW statement:
How can we compile and present information about the navigation to and use of resources that youth at risk of homelessness would feel comfortable with?
This statement encompasses both our concerns with the usability of the resource guide as a navigation tool and the type of information presented on the guide, both key insights we previously noted. We also noted these concerns in our measures of success. For example, one of our short term measures of success:
50% of users reported our help card as being helpful to navigate to the location of the resources listed
And in the long term:
40% of users report having used the help card more than once in the past month
These measures of success should give us a good foundation to continue on to the ideation phase, and help us decide whether our potential solutions will successfully address the needs of our users.