So far, we’ve created interview questions and templates to ask our users and experts, so that we can continue to gather insights and develop a better understanding of our problem space. We have also sent out emails to experts either in volunteering, or who were involved with organizing R-HAT, Rice’s volunteer initiative in the wake of Harvey, in order to understand the entire process of volunteering and how to best improve it.

Experts we’ve identified:

• Jerusha Kasch, Rice Crisis Management
• Dr. Caroline Quenemoen, Associate Dean
• Dr. Dan Wallach, Professor in Computer Science
• Dr. Stephen Klineberg, Kinder Institute
• Dr. Robert Stein, Professor in Political Science
• Sonia Torres, RSVP and CCL
• Navya Kumar, CCL
• Ariana Ingles, SA Senator

We conducted interviews with many of those experts, and synthesized the following key insights:

(Todo: Add Key Insights)